2001 FIRST ENERGY CHALLENGE #1

Develop strategies to reduce our outstanding and past due accounts receivable.

Not unlike other service providers, FirstEnergy is plagued by a number of receivables that ultimately are written-off as uncollectible. We face the challenge of keeping the charge-offs in check while the rates we charge for our service are fixed. We work accounts in the normal fashion (e.g., calling on past due accounts, arranging payment terms, using collection agencies). What other actions could be taken to more proactively manage our accounts receivable?

FirstEnergy
76 South Main Street
Akron, OH 44308


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